Subscriber Success

Improving business performance and enhancing productivity, together

Engaging & Empowering Subscribers for Digital Implementation Success 

For nearly two decades, we’ve been building our intuitive applications in collaboration with our global subscriber community to enable functional excellence in Environmental, Health & Safety (EHS), Sustainability, ESG Reporting, Quality, Operational Risk, Stewardship, and Supply Chain Risk Management—because we believe true innovation can only be possible by working together to overcome challenges. Our pathway to successful implementation couples cross-functional support team engagement with a focus on delivery milestones for both the short and long-term needs of your organisation.

Because our subscribers’ success is our success, we continue to rely on a proven implementation strategy, driven by the unique needs and engagement of each subscriber to enhance performance at all stages of the digital transformation journey!

The Benefits of Benchmark’s Sustainability Tools

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Deployment Methodology & Success

Our collaborative approach to continuous solutions innovation – for over 2 decades – is to work with you throughout your deployment & beyond, from initial set-up to ongoing operating and support services, ensuring success from day one.
Implementation for Scale

Customised and reflecting of your industry, size, scale, and operations profile, desired modules, and intended use—including standard and advanced features and custom spec extensions.

Unlimited User Access Your Enterprise

No per-user or up-front license costs means every member of your team can access your Benchmark Gensuite solutions—with unrestricted access throughout your deployment.

One-Time Setup & Deployment Services

Initial set up covers everything from IT integrations and application configuration, to organisational hierarchy and training and launch support.

A Unified Platform that Stands Out In the Crowd

In addition to your comprehensive deployment support and services, the Benchmark Gensuite platform comes standard with features that go above and beyond the industry standard.
Mobile | iOS & Android Apps​

Available for Apple, Android, & Amazon devices at no additional charge. Access every application with a consistent user experience.​

QR Code | EZ Scan​

Scan QR codes using a smartphone or tablet from the Benchmark Gensuite Mobile app. No need to purchase additional scanning equipment.​

Integrated Reporting & Data Mining Tools​

Out-of-the-box data mining, reporting, and charting tools in every application—including customisable dashboards and automatic email notifications. ​

Self-Service | System Config & User Management​

Solutions are customisable with self-service configuration options and continuous monitoring. The built-in utilisation index showcases how sites are engaging with the platform using real-time metrics.​

Dashboards & Analytics

Business intelligence integrated directly into Benchmark Gensuite—pre-configured with industry-standard, best practice reports.​

Ask Genny® – AI At Your Service​

Say or type commands with our fully embedded, AI-driven virtual assistant to instantly report, view, and platform-related information.​

Service & Support Excellence

Here to support you – globally – to provide immediate and localised service

Global Customer Team – Always There​

Our support staff is available 24/7 at our 10 offices in 14 countries—with a combined EHS knowledge of 100+ years!

Dedicated Customer Point of Contact​

Rely on regional-based, one-on-one support to manage your account, oversee and identify program needs, and fulfill commitments.

Integrated Help – User Support & Training​

Online user support is available anytime, anywhere with the Benchmark Help Me! portal and extensive on-demand and live training options.​

Partner Network​

Our diverse spectrum of partners help us to deliver specialised expertise, content, and solutions to meet your needs. Learn more!

Subscribers Community

We’re dedicated to engaging, evolving, and collaborating with our world-class subscriber community, spanning over 30 industries around the globe, to understand their needs—so our tools can effectively meet their unique and evolving workplace challenges.
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Annual User Conference
Each year, we connect in person with our subscribers, partners, and industry leaders to share insights and drive continuous innovation—through engaging presentations, collaborative sessions and networking opportunities.​
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Customer Advisory Board​
To help shape the future of our solutions and ensure continued collaboration, our Customer Advisory Board brings together innovators and thought leaders worldwide to enhance our solutions and keep pace with industry trends.​
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Idea Exchange​
Take advantage of our collaborative subscriber community platform to receive solution release updates, share experiences with other subscribers, and hear the latest Benchmark Gensuite news!​
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Solution Innovation Workgroups​
Program-specific workgroups give our subscribers a chance to let their voice be heard in a smaller setting to influence our product roadmap, get a glimpse of newest features, and see first-hand demonstrations.​

Success Stories

Hear what our subscribers are saying
Subscriber Testimonial

What has been your experience working with the Benchmark Gensuite team?

Subscriber Testimonial

How has the Benchmark Gensuite platform amplified your management systems and programs?

What Our Subscribers Are Saying

Featured Case Studies​

ReNew Power Aggregates Safety Data, Engages Teams, & Streamlines EHS Workflows
Maintaining critical data on workplace incidents and periodically reviewing and assessing…​
Implementing a Globally Successful EHS&S Platform in Four Months

The Benchmark team worked closely with this company’s EHS&S leadership team to precisely target the suite…

Journey to Carbon Neutral: Tracking & Allocating Renewable Energy Credits
Learn how a global industrial manufacturing conglomerate and sustainability innovator is advancing its carbon neutral…
Advancing Product Compliance Excellence with Tetra Tech

Keeping pace with global regulatory change and understanding its practical impacts on product design…